TERMS AND CONDITIONS Manwithvandundee.Info

We are a professional moving company local and long distance that provides high-quality moving services across the country. Our team of experienced movers will ensure that your move is stress-free and your belongings are safely transported to your new destination.  

TERMS AND CONDITIONS
 

 1. Customer Quotations and Services ·   To produce and supply all customers with written estimates or quotations, including the terms of payment. ·   All estimates or quotations will include the terms and conditions of business and a description of what services will be provided. ·   All estimates or quotations will be provided on an email showing the removals firm’s details, including name, address, telephone numbers and email address. ·   Conduct towards customers will be direct, efficient and professional at all times. ·   Insurance is offered by Manwithvan.info, a document detailing the terms of insurance can  be supplied to the customer on request before the work takes place.
 2. Cancellations or Changes to Service by Manwithvan.info. Services provided by Manwithvan.info will be confirmed in writing to the customer. These should not be altered substantially or cancelled. If the services are considerably altered or cancelled by the Manwithvan.info, the customer will be notified immediately by Manwithvan.info. Exceptions can be made if a situation occurs which is beyond the removals firm’s reasonable control (i.e. adverse weather conditions).
 2.1 Deposits.  Manwithvan.info  will request a deposit to secure future booking dates for clients. This usually is 20%. For cancellations the deposit is non returnable.
 3. Staff and Removals Team Manwithvan.info will agree to uphold regular training sessions for staff  to ensure that all staff, including surveyors, drivers, porters and packers, have the sufficient knowledge and experience to perform the work required by them. Both permanent and casual staff will be trained to a professional standard.
 4. Fleet and Equipment Manwithvan.info agrees that all vehicles used for business are appropriate for their purpose of removals and suitably maintained; inside and outside. All vehicles will be registered with the Department of Transport and operated in accordance to their regulations. Manwithvan.info agrees that the equipment used is in a condition that is appropriate for their purpose and complies with Health and Safety standards.
 5. Storage Should the customer require storage facilities, the customer will agree a detailed list of items going into store, including a record of any existing markings or damage! Manwithvan.info will also retain a copy of the confirmed inventory. Manwithvan.info will only provide storage facilities that are clean, secure and weatherproof.
 6. Complaints and Disputes
 Manwithvan.info agrees to reply in writing within 10 working days to any correspondence concerning complaints. Complaints will be approached promptly and with courtesy.
 7  Types of Insurance Manwithvan.info agrees that they have the relevant  

Removals Insurance.
Goods in Transit Insurance cover for £10,000   Policy: Freight & Hauliers Liability Insurer: Provego Ltd t/a Provego  Public Liability for  £1Million Policy: 

Combined Liability Insurer: iprism Underwriting Agency Limited
RAC for Business Van Recovery Roadside and At  Home & Recovery + Onward Travel
 7.2 Claims If at any time a customer needs to make an insurance claim the Manwithvan.info will promptly forward any necessary documents to the customer, insurers and any parties involved for the claim to be processed.
 8. Promotion and Communication All claims made by Manwithvan.info through any medium or means of communication, will be truthful and accurate. Advertising will not be false or misleading.
All Terms and Conditions produced by Manwithvan.info will be even-handed, impartial  and comply with English / Scottish Law (as appropriate).